Terms and conditions

Small and Tall Removals (ABN 21 479 332 545) is a Brisbane removals business based in Jamboree Heights. These are the terms that apply when you ask us for a quote or book a move. By booking, you agree to them. All prices on this page include GST and are current at the date above; a quote we have already sent you is honoured as quoted.

1. Quotes and estimates

The instant estimate on our website and any price range we give you from photos or a description is an estimate, not a fixed price. It is based on what you tell us about the rooms, items, access and distance. If the job on the day is different from what was described — more items, harder access, a longer drive — the price changes with it.

A price is only fixed when we have written it to you as a fixed price. Fixed prices are for the job as described in the quote. If the load turns out to need a second truckload, or the access or item list is materially different, we will tell you before we start and agree the extra with you.

2. Hourly rates and minimums

• Home moves: $159.50 per hour for two movers and a 4.5-tonne truck.
• Office and commercial moves: $181.50 per hour for two movers and the truck.
• Every hourly move has a two-hour minimum. After the first two hours, time is billed in 30-minute blocks.
• Time starts when the truck arrives at the pickup address and ends when the last item is placed at the delivery address. Waiting time caused by lifts, access, parking or the customer counts as working time.
• Single-item and white goods deliveries are priced as flat rates (from $220 for a single furniture item, from $140 for white goods) and do not carry the two-hour minimum.

3. Travel fee

Every job carries one travel fee, based on the distance of the job from our Jamboree Heights base. It covers getting the truck to you and back and is shown separately on your quote.

• Within 25 km: $88
• 25 to 50 km: $137.50
• 50 to 75 km: $181.50
• Over 75 km, and any job with a long return leg: quoted individually.

4. Fixed-price moves

We offer fixed prices on clean, small local moves: $599 for a studio or one-bedroom home and $849 for a two-bedroom home, travel included. A fixed price applies when the move is on a weekday, within 25 km of Jamboree Heights, fits in one truckload and the item list matches what you gave us. Heavily furnished homes, moves with a lot of boxes, weekend and public-holiday moves and anything outside that description are quoted at the hourly rate instead. If your fixed-price move needs a second load, we will tell you before we start and quote the extra load.

5. Loadings and extras

• Weekends: labour is charged at 15% above the weekday rate.
• Queensland public holidays (including Brisbane’s Ekka holiday): labour is charged at 30% above the weekday rate. Fixed prices are not available on public holidays.
• Same-day bookings: an $88 same-day fee applies.
• Stairs: your first 20 steps at each address are free. Beyond that, $25 per flight of stairs or landing.
• Specialty heavy items over 100 kg — pianos, safes, pool tables, gym equipment and the like — are priced individually and confirmed with you before the job is booked. Standard fridges and washing machines are never an extra charge.

6. Deposits

• A $100 deposit is required to confirm your booking. Your date is not held until we have received it.
• The deposit is deducted from your final invoice.
• If the deposit is not paid by the time we ask for it, the date is released.

7. Cancellations and rescheduling

• Cancel with more than 48 hours’ notice and your deposit is transferred to a new booking date or, at our discretion, refunded.
• Cancel within 48 hours of the booked start time and the deposit is not refundable.
• You can reschedule with at least 48 hours’ notice and your deposit moves to the new date.
• If we have to cancel because of a breakdown, weather that makes the move unsafe, or another reason on our side, we will offer you the next available date or refund your deposit in full.

8. Payment

• The balance is due on completion of the job, on the day, unless we have agreed something different with you in writing.
• We accept bank transfer and card. We will give you the total before the crew leaves.
• Overdue amounts may incur a late payment fee and any reasonable costs of recovering them.

9. What we need from you

• We do not offer packing. Please have everything boxed, sealed and ready to go by the booked start time. Loose items slow the job down and are harder to protect.
• Tell us before the day about fragile, valuable, antique or unusually heavy items so we bring the right gear and can price them properly.
• Disconnect fridges, washing machines, TVs and other appliances before we arrive, and defrost freezers.
• Make sure the truck can get to and park at both addresses, and let us know about lifts, stairs, long carries and body-corporate rules in advance.
• Have someone over 18 at each address who can tell the crew where things go and check the job at the end.
• Carry cash, jewellery, passports, medication and important documents yourself.

10. Items we do not carry

We will not transport hazardous materials (gas bottles, fuel, chemicals, paint, ammunition), illegal items, or perishable food unless we have agreed it with you beforehand. Pets and live plants are carried at the crew’s discretion and at your risk.

11. Damage and claims

• We take reasonable care with everything we handle and use blankets, straps and trolleys as standard.
• Please check your items with the crew before they leave and tell them about any damage on the day. Claims must be made in writing, with photos, within 24 hours of the job finishing.
• We are not responsible for pre-existing damage; the contents of boxes we did not pack; flat-pack or particle-board furniture, which can fail when moved; items you did not declare under section 9; or damage caused by following your instructions against our advice.
• Where we accept responsibility, we will arrange repair or, if that is not practical, pay the reasonable repair or replacement value.

12. Insurance

We hold $10 million public liability insurance and goods in transit insurance. Cover is subject to the policy’s limits and exclusions. If you are moving high-value items, we recommend checking whether your own contents insurance covers them in transit and arranging cover if it does not.

13. Delays and safety

• We are not responsible for delays caused by traffic, weather, road closures, lift or access problems, or by the customer. Where a delay adds time to an hourly job, that time is billed.
• The crew may refuse a lift that is not safe, and may stop a job if conditions or behaviour on site put them at risk. Time already worked is still payable.

14. Your rights

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those guarantees. To the extent the law allows, we are not liable for indirect or consequential loss such as lost time, lost income or accommodation costs.

15. Governing law

These terms are governed by the laws of Queensland, Australia.

Changes to these terms

If we change our prices or policies, we will update this page and change the date at the top. The terms in force on the day you booked are the ones that apply to your move.